FEZbet Casino - Player has been blocked.

With a bonus of 353 euro in my account, then casino decided not to accept players from China, and from there I took away a lot. I before they banned Chinese player won the game. They do not reply any email

Dear ok880ok,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

We also share our standpoint regarding such situations in our Fair Gambling Codex.

Do I understand correctly that the casino informed you that China has become a restricted country only recently? Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I registered here has been almost a year, also has a prepaid phone played before, there are withdrawals, but recent top-up is 50 euros to win 353, I draw 300, tomorrow he will shut down my account

They are open Chinese players play, see I win money withdrawal just said so.

They are now open for China, not to block the IP. They also did not mention not to Chinese players to play better.

I think he is a cheater company

Can you help me to recover my 353 euros, because this is the first time to win money. If not, please give a casino zero points, so as to avoid the other players

Thank you very much ok880ok for your reply. I will now transfer your complaint to my colleague Nick (nikolas.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello ok880ok,

I'm Nick and I'll be assisting you from now on. I would like to ask FEZbet to join us and help us resolve the player's issue.

Ok, thank you

Casino all ignore you, is a fraud site. Give credit bad review

Why don't you accept Chinese players said.

Dear All, 

Thank you for reaching out. 

We are currently reviewing the details of the case and we will inform the parties once we have the update. We apologise for the delay. 

Thank you for your understanding.

Sincerely,

Fezbet

Dear All,

We would like to inform you that on 01.03.2022 our brand, along with some of our partner brands, changed the ownership from Araxio Development N.V. to Rabidi N.V.

Since the client’s account was closed before 01.02.2022 and the client did not accept the change, Fezbet under Rabidi N.V. does not have the access to the client’s data. We kindly advise the client to contact Araxio Development N.V. directly via email support@araxiodevelopmentnv.com for further assistance with their claim.

We hope the above clarifies the situation and we appreciate your cooperation.

Best Wishes,

Fezbet.com Team

I am in your website prepaid phone, to call and your contact, I also don't know them well, this should have nothing to do with the customer

I think you are in order to fraud, making excuses for ourselves

I'm looking for is to find the casino, you are your casino close my account, pay off what is the relationship between, do you here is looking for excuses not out

I go to pay for no reason there prepaid phone? I see you are cheater platform, to 353 euros

I be with you this is the date of the last top-up.

On February 15th I prepaid phone records are still there

Platform can lose can't win

Hello ok880ok,

Based on the information provided by the casino all you can do is to contact the licensing authority of the previous owner, or directly the previous owner of the casino. As their owner changed and you seemingly did not accept the new terms/changes, FEZbet's new ownership is not responsible for this issue. I would recommend to contact Araxio Development N.V. - try on this website on the bottom https://araxiodevelopmentnv.com/

Unfortunately, the complaint will be rejected as it is not related to the same group as before. I'm really sorry that we weren't able to help you out but this is not an issue related to FEZbet anymore.

Regards,

Nick