The player from Germany registered at the casino, made a deposit with a bonus, and submitted verification documents which remain pending. After attempting a withdrawal, the player’s request was canceled due to alleged duplication, and now access to the casino account is blocked.
FavoritoBet Casino - Player's account has been closed.
Amount: €1,000
FavoritoBet Casino
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7.3
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Case opened
Current status
Waiting for player to reply
6d 19h 22m 12s
Case summary
4 hours ago
Public
Public
7 hours ago
Translation
Dear Sir or Madam,
I recently registered at this casino and also deposited with a bonus.
I uploaded the documents required for verification.
Unfortunately, the documents have remained pending until now.
I contacted the casino, and their response was that they have to check as a duplicate is allegedly suspected.
This should not be possible.
I then attempted to make a withdrawal on 11/24/2024, and on 11/25/2024, I received an email stating it was canceled due to a duplicate, and now I can no longer log into this casino.
Automatic translation:
Public
Public
4 hours ago
Dear melaniebonicke,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?
- Was your account previously verified?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
melaniebonicke has 6d 19h 22m 12s to reply
