FatPirate Casino - Player's withdrawal has been denied.

Won approximately 14,000 SEK and tried to withdraw 5,000 SEK, but the withdrawal has been denied twice. I now have a pending withdrawal of 5,000 SEK and a balance of 4,000 SEK. It's strange how they can operate without a license with these slot providers. As far as I know, providers like PlayNGo and NetEnt do not allow unlicensed casinos to use their products. Unfortunately, I realized too late what kind of casino I was playing at. Support unfortunately provides no answers in the chat about why my withdrawal was canceled, and no one responds to emails.

Dear RayMan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear RayMan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.