The player from Germany had created an account and deposited 38€ in USDT but was unable to log in after requesting a withdrawal, as their account appeared to be blocked. They asserted that all actions had been performed correctly and that they had not received any bonuses. The issue was resolved when the player successfully received a withdrawal of 204€, although their account remained pending. The Complaints Team marked the complaint as 'resolved' since the casino had fulfilled the withdrawal request.
FatPirate Casino - Player's account has been closed.
Amount: €204
FatPirate Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
FatPirate Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Hello,
I created an account a few days ago,
Deposited 38€ in USDT and requested a withdrawal.
When I tried to log in today, this picture arrived (attached). 
Everything was implemented correctly. No bonus approved.
I will share with you further evidence.
Best regards
Alex G***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 month ago
Dear alexgensel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Do I understand correctly that you currently have €204 (dispute value) in your casino account?
- Could you please advise if you provided any documents to verify your identity?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 month ago
Translation
Hello Kristina,
thank you for taking care of the case.
- I mainly played the First Person XXX Roulette from Evolution. This is not live roulette.
Yes, exactly, I just checked and it's about a 204€ withdrawal.
No confirmation documents were requested.
I couldn't "abuse" the system or anything like that. It was actually this single player roulette
Best regards
Alex G
Edited
Automatic translation:
Public
Public
1 month ago
Hello, i have recieved my withdrawal. But my account is still pending somehow
Public
Public
1 month ago
Dear alexgensel,
Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. If the casino paid out all the winnings and no active balance has been withheld, I’m afraid, there’s not much more we can do for you.
Since you received the withdrawal, we'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
