The player from Germany created an account and deposited 38€ in USDT but was unable to log in after requesting a withdrawal, as their account appears to be blocked. They assert that all actions were performed correctly and did not receive any bonuses.
FatPirate Casino - Player's account has been closed.
Amount: €204
FatPirate Casino
Safety Index:Below averageSafety Index
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6.2
FatPirate Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 55m 31s
Case summary
4 hours ago
Public
Public
14 hours ago
Translation
Hello,
I created an account a few days ago,
Deposited 38€ in USDT and requested a withdrawal.
When I tried to log in today, this picture arrived (attached). 
Everything was implemented correctly. No bonus approved.
I will share with you further evidence.
Best regards
Alex G***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 hours ago
Dear alexgensel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Do I understand correctly that you currently have €204 (dispute value) in your casino account?
- Could you please advise if you provided any documents to verify your identity?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
4 hours ago
Translation
Hello Kristina,
thank you for taking care of the case.
- I mainly played the First Person XXX Roulette from Evolution. This is not live roulette.
Yes, exactly, I just checked and it's about a 204€ withdrawal.
No confirmation documents were requested.
I couldn't "abuse" the system or anything like that. It was actually this single player roulette
Best regards
Alex G
Edited
Automatic translation:
Casino Guru is examining the case
