FatPirate Casino - Player’s account has been closed.

Avoid jokers I had account still with £1000 to come from withdrawals I try to log in says account under review when I contact live chat told to email when I do I’m told not there department and my account has been closed my site administrator whatever that means is it cos I won??

Dear Nmcilroy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before the casino blocked your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi

i played live games.

no verification was needed I was told I didn’t need too.

The money was won with my own money

what does the mean nothing been said to me

Thank you very much, Nmcilroy, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Nmcilroy for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask FatPirate Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Let’s hope so as any team interaction with there live support they claim someone higher will contact me about the missing withdrawal say they know about it but never do.

why the account has been closed it a mystery that they don’t have the guts to say why which is baffling to me.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Let hope they do but it does seem like the cat has caught there tongue now, shows how bent they really are.

Dear all,

Please be informed that we received information about the customer making chargebacks of the deposits made to the website. The account, therefore has been closed in accordance with the following point of the website's Terms and Conditions:

6.4 By making a deposit, you grant the Company the permission to debit from your balance any fines or dues in connection to your activity, as provided by the Terms or the applicable law. You also agree to avoid charging back the deposited funds, annulling the deposits, and agree to compensate the Company for the costs associated with the chargebacks and recalls.

As the actions described above are a violation of the Terms and conditions, the account has been closed and the winnings have been deducted.We hope this helps clarify the matter.

Best regards,

Fatpirate team

Hi

i never made charge backs

neil

Hi

where is the £1000 winnings? They’ve told me nothing at all

I contacted my bank as I had been charged and not got my money into my account so have you closed it so I can get it?

,

Dear Nmcilroy, can you provide us with your bank statement to verify that the deposits have not been charged back as you have pointed out? Thank you in advance for your cooperation!

Yes not a problem can you confirm that if I do my bank statements won’t b public viewing?

Get them to tell you the dates as I can’t access account please

Dear Nmcilroy, thank you for sharing this information. I have contacted the casino representative sharing this new evidence and I am awaiting their response/ I will keep you updated about any new developments. Thank you for your patience during this time!

I just want me withdraw they can ram there dodgey casino