The player from the United Kingdom encountered a problem as their account was under review and subsequently closed, with £1000 pending from withdrawals. Despite having contacted live chat, they were instructed to email support, only to be told it was not the right department. The Complaints Team reviewed the situation and concluded that the casino's actions were justified due to evidence of chargebacks provided by the casino representative. As a result, the complaint was rejected.
FatPirate Casino - Player’s account has been closed.
Amount: £1,000
FatPirate Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
FatPirate Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 months ago
