The player from the United Kingdom encounters a problem as their account is under review and subsequently closed, with £1000 pending from withdrawals. Despite contacting live chat, they are instructed to email support, only to be told it's not the right department.
FatPirate Casino - Player’s account has been closed.
Amount: £1,000
FatPirate Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
4d 1h 15m 7s
Case summary
3 days ago
Public
Public
4 days ago
Avoid jokers I had account still with £1000 to come from withdrawals I try to log in says account under review when I contact live chat told to email when I do I’m told not there department and my account has been closed my site administrator whatever that means is it cos I won??
Public
Public
3 days ago
Dear Nmcilroy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before the casino blocked your account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 days ago
Hi
i played live games.
no verification was needed I was told I didn’t need too.
The money was won with my own money
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3 days ago
in accordance with the Administration's decision, your account has been permanently closed
what does the mean nothing been said to me
Casino Guru is examining the case
