The player from Tennessee had submitted a withdrawal request three weeks prior and had yet to receive it. The casino had been withholding the funds and not sharing any information. The player confirmed that his identity documents had been approved by the casino. Despite our team's efforts to reach out to the casino for clarification on the delay, there had been no response. As the casino was operating without a valid license, there was no gaming authority to turn to. Consequently, we had marked the complaint as 'unresolved', which may have negatively affected the casino's rating. We had advised the player to choose casinos based on their reviews and ratings in the future to avoid similar situations.
FatBet Casino - Player's withdrawal is being delayed.
Black points: 131
Amount: 400 ₮
FatBet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.2
FatBet Casino has a Safety Index of 4.2, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
9 months ago
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10 months ago
Dear sharpkyle75,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm that you have passed the KYC verification?
- When was the last time you were in contact with casino support and what did you discuss?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
They have approved my identity documents (again) and said it is in the process......
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9 months ago
Just wanted to let you know I am still waiting and the withdraw date is 02/03/2024
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9 months ago
Thank you very much, sharpkyle75, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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9 months ago
Dear sharpkyle75,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite FatBet Casino representative to join this conversation.
Dear FatBet Casino,
Could you please clarify, why the player's withdrawal has been delayed?
Thank you in advance,
Mirka
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9 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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9 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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9 months ago
Dear sharpkyle75,
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Mirka
