Fat Bet Casino - Player's withdrawal is delayed.

I initiated the withdrawal, but they say it takes between 12 to 14 business days at most. However, the website states it should take 12 business days. Yet, they still haven't processed the payment.

Dear barradas78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear barradas78, do you have any updates regarding the withdrawal?

They've already paid out 100 euros.

As I deposited 15 euros, the maximum win is 10x the deposit, and they've also deducted 50 euros from the bonus.

I don't understand if this is their policy.

Thank you for your attention.

I'm not going to pursue the complaint any further, it's at your discretion.

You already have my details if you need them for any eventuality.

Thank you.

Dear barradas78, could you clarify the type of bonus? Was it a first deposit bonus? Please provide the name or link to it.

Dear barradas78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.