FastPay Casino - Player’s winnings from bonus play have been capped.

i won and wagered 350 aud and they took my winnings and left me75 aud. then told me i could not withdraw without making another deposit with visa. or withdraw 450 minimum through bank withdrawal. then the games wouldnott pay at all. they were no help in chat and the chat picture is a false picture used for all chat profiles, rude, inconsiderate and very unfair, theives as far as i am concerned. i won fair and square, i believe they are cheats.

Dear Darryl,

Thank you very much for contacting us. I’m very sorry to hear about your problem. Please could you specify which bonus you received? I checked the casino’s website, specifically the Bonus T&Cs, and this is what I found:

"If not stated otherwise, the maximum payout from any no deposit bonus (including free spins) is 50 EURO/USD, 3,500 RUB, 1,500 UAH, 225 PLN, 75 CAD, 75 AUD, 500 NOK, 1,250 CZK, 0.005 BTC, 0.325 ETH, 0.2 BCH, 0.75 LTC, 22,000 DOGE. All winnings above this amount will be cancelled when wagering is finished or payout is requested."

Could you forward me please any relevant communication between you and the casino including their reasons why the winnings from the bonus play have been capped/limited to $75? Thank you very much in advance.

Best regards,

Petronela

You got the history and the conversation I got shit to do. I explained that's all I need to do

Dear Darryl,

I understand your frustration. Please understand I don’t work for FastPay Casino, and I’m here to help you to settle this case. I’m going to ask you once again for more details and any relevant communication. 

Best regards,

Petronela

Dear Darryl,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They ripped me off i dont know what else to say, i shouldnt have made a complaint they obviously arent goi g to do anything or show the history 

Dear Darryl,

I’m really sorry, but without any more information, I don’t know how could I help you.  I’m going to ask you once again for more details and any relevant communication. 

Best regards,

Petronela

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.