The player from Austria has requested a list of deposits. Unfortunately, the casino didn’t provide it yet. Player’s complaint has been resolved successfully.
FastPay Casino - Player has requested a list of deposits.
Amount: €2,000
FastPay Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
2 years ago
Translation
For months I have wanted to receive my deposit list in accordance with ART.15DSGVO the casino is deaf!
Automatic translation:
Public
Public
2 years ago
Dear marioara,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account is still accessible? How long ago you've been using casinos' services? Could you please clarify the dispute value (€2,000)? What does this amount represent?
Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Thank you, it's sorted out, best regards
Automatic translation:
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, marioara, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
