FastPay Casino - Player has been accused of opening multiple accounts.

I played with them for years first time I played o had a win this time i had a win they disabled my account and said I had more than one account with them and i only have the one im not that stupid to have more accounts i know the rules i think they have scammed me

Dear William, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s T&Cs (https://www.fastpay-casino.com/terms-and-conditions) and I found the term the casino is referring to:

„9.5 Only one account in Fastpay casino can be opened per one person, one IP address, one physical address, one device, one payment wallet or bank card owner. The violation of this rule will lead to the blocking of the account and confiscation of active balance."

Is there any chance, that someone from your household or using the same IP address has created an account at this casino too? Additionally, if there is any other relevant communication between you and the casino other than in the attached screenshot, please forward it to kristina.s@casino.guru (or you can post it here).

Looking forward to hearing from you.

Best regards, 

Kristina

Dear William,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.