The player from Germany is experiencing some issues after requesting self-exclusion in another casino. They were supposed to be blocked in this casino as well. Since the player didn't have any evidence that they requested self-exclusion in a sister casino, we were forced to reject this complaint.
Fantasino Casino - Player is inquiring help.
Amount: €7,000
Fantasino Casino
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7.2
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello,
Although I blocked Jetbull because of gaming addiction, I asked Jetbull to forward this to partner casinos as well.
I've pretty much ruined myself!
Automatic translation:
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2 years ago
Dear Blerko,
Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened. Has self-exclusion in a sister casino caused you any problems in this casino?
Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello dear Kristina,
No unfortunately not and since they I the problem.
I got banned from your sister casino because of a gambling addiction and also asked to be banned from iGaming's partner casinos
to permit !
I'm sorry to say that I was able to continue playing with you without any problems!
People who suffer from gambling addiction should be protected and I don't see that in you!
That cost me a lot of money, which I don't own at all, but took on as debt!
I'm very sure, if I had a big win, they would come up with the fact that I'm banned from the sister casino because of gambling addiction and and and!
Many greetings
Blerim L***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Translation
Hello dear Kristina,
No unfortunately not and since they I the problem.
I got banned from your sister casino because of a gambling addiction and also asked to be banned from iGaming's partner casinos
to permit !
I'm sorry to say that I was able to continue playing with you without any problems!
People who suffer from gambling addiction should be protected and I don't see that in you!
That cost me a lot of money, which I don't own at all, but took on as debt!
I'm very sure, if I had a big win, they would come up with the fact that I'm banned from the sister casino because of gambling addiction and and and!
Many greetings
Blerim L***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Thank you for your reply, Blerko. Could you please forward me the self-exclusion request? Also, have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.
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2 years ago
Translation
Hello,
No, unfortunately I don't have anything
Surely you have everything you need!
You know I'm right, I don't want to and won't cause you any trouble!
All I want is for you to ask for some better protection for us players in the future!
Had there ever been a profit
You would certainly come to my blocking at your sister casino and probably at most get my deposits back!
It would just be fair that they would pay at least part of my investment,
You know I shouldn't have played with you.
Many greetings
Blerim L***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Blerko, please note that you are now talking to a Casino.guru employee and not the casino. I only have as much information as you share with me. So please, get back to my previous message and provide all the required information, otherwise, we won't be able to move forward with this complaint. Thank you very much for your cooperation.
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2 years ago
Translation
Hello dears, unfortunately I don't have any information, I didn't keep it!
I also had my account blocked at Jetbull via live chat and no proof!
I don't believe in success anyway, but maybe they'll pay a little more attention in the future!
But most of them only look closely at payouts!
Many greetings
Blerim
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2 years ago
Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
