FanDuel Casino Ontario - Player's account has been banned.

My Account is banned and when i go on chat they they say they will reach out via email and its been 3 weeks and they haven't I dont know what else iI CAN DO BESIDES REPORT THIS AS FRAUD AND message you guys about this please unban my account

Dear josh720,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

just seen this now. ive had this account since around 2021 I only do sports betting and my winnings are with the money I put on FanDuel I got an email telling me to clarify if i used two devices which I did I use my pc at home and phone when im out the guy named tim repeated the same question in which I responded saying I just sent the info he responded by saying hes terminating my account when I asked to speak with someone else like a manager he just tells me ive been banned I dont understand how of what this tim guy is doing is legal at all

I keep emailing them I only get reply from this tim guy saying im permently banned because I have two different devise I log into for MY account I dont actually think that is against the law. if i use my computer then when I leave the house if I want to use my phone to sign in that is perfectly legal

Hi josh720,

As you might know, our Forum Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. Nevertheless, as it appears that this matter is primarily associated with a blocked account resulting from the use of two devices, we will make an effort to assist you.

• Could you please advise whether it's possible for someone else to log into this particular casino from the same device as you?

Thank you.

Its just me who uses my phone nobody else has used it and I asked them to withdraw and no response for days and this tim guy wont transfer me to a manager , this guy is legit holding my money hostage

Hi josh720,

• You've verified that you're the sole user of your phone; can you confirm the same for your PC?
• If you created this account in 2021, have you previously undergone the account verification process? If so, kindly provide a screenshot confirming the successful completion of the verification.
• I apologize if I missed this detail, but were your winnings accumulated with or without the utilization of an active bonus?

Thank you.

no its a family computer I have my account and the other person has their account they are saying I'm duplicating and sharing my account when I have never done that. I have about 6 other casinos and never had this problem. they wont even withdraw my money or transfer me to a manager I'm about to go to make bank and dispute charges

Hello josh720,

• Am I correct in understanding that another family member also has an account in the same casino?
• If you created this account in 2021, have you previously undergone the account verification process? If yes, could you kindly provide a screenshot confirming the successful completion of the verification?
• I apologize if I overlooked this detail, but were your winnings accumulated with or without the use of an active bonus?

Thank you.

Dear josh720,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.