FancyWin Casino - Player’s winnings are delayed after account suspension.

Dear sir...

www.fancywin.com A batting site named I am earning a lot of money playing casino they are withholding my money more than a month suspending my account if I say anything the game provider is suspending the account. Please give me a solution.

Regards 

MD F. A.

Dear hbfrajib1,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what games you played? Were they slots, live casino games, or did you participate in sports betting?

Have you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I mostly used to play aviator casino games. Along with that I used to play sports batting. I have not used any bonus.I always playing with basic balance . My account is fully verified. I earn more money so they doubt me.Repeatedly go to live chat saying the game provider is investigating my account. It has been more than a month and I have not been able to withdraw money. Current My Account Balance BDT: 4,080,009.39

Dear sir,

They did my withdraw limit first, At some point if you stop lifting, Later my account was suspended.

*Here I am not logged in from any device.

* I have not activated any kind of VPN.

* I am not resorting to fraud or fraud of any kind.

I will be greatly benefited by a solution to this.

Best regards

MD F. A.

Sir, it's been one month and 18 days, I can't withdraw my money.

When I went to the live chat, they said they have nothing to do, no update has come from the game provider yet.

*Sir, I am in a lot of trouble if you give me the opportunity to withdraw my money, I will benefit a lot,,,,

Thank you for keeping me updated. Before we proceed with the case, please forward me all the communication (emails, chat transcripts, screenshots) between you and the casino customer support that could be relevant to the investigation at veronika.l@casino.guru.

Thank you very much, hbfrajib1, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear hbfrajib1,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I’ve reached out to FancyWin Casino via their official Telegram channel and am currently awaiting their response. I will update you as soon as I receive any news.

Best Regards,

Kubo

They are keeping me waiting for one month and 20 days. Not giving any updates.

*Please give me a quick solution and I will be thankful to you.

If you want to know something, say this again and again.

**06 june_Win A lot in SPRIBE/Crash Aviator.| 15 Jun, This account is under investigation, CANNOT WITHDRAW. 18 Jun, This account suspended. Game provider suspected for further investigation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They just tell me these words when they ask something.

06 June _ Win A lot in SPRIBE/Crash - Aviator. | 15 𝙅𝙪𝙣, 𝙏𝙝𝙞𝙨 𝙖𝙘𝙘𝙤𝙪𝙣𝙩 𝙞𝙨 𝙪𝙣𝙙𝙚𝙧 𝙞𝙣𝙫𝙚𝙨𝙩𝙞𝙜𝙖𝙩𝙞𝙤𝙣, 𝘾𝘼𝙉𝙉𝙊𝙏 𝙒𝙄𝙏𝙃𝘿𝙍𝘼𝙒. | 18 Jun, This account suspended, game provider suspected for further investigation.

Dear hbfrajib1,

Unfortunately, the response I received from the casino representative was identical to yours. They declined to offer any additional information or evidence related to your case.

Regrettably, due to the casino's refusal to provide evidence for this case, I have no choice but to close this complaint as unresolved. Without the casino's cooperation, a thorough investigation is simply not feasible. Additionally, since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this is not the resolution you were hoping for. However, the decrease in the casino's rating due to unresolved complaints may encourage them to change their approach. Should the casino decide to cooperate in the future, we will reopen the complaint and notify you via email.

Thank you for your understanding.

Best Regards,

Kubo