The player from Brazil had experienced a delay in his withdrawal process that extended over 10 business days. Despite his account having been fully verified and his compliance with the casino's regulations, he had received no resolution from the casino's support. However, after the intervention of the Complaints Team, the casino eventually processed his withdrawal. Consequently, we had marked the complaint as resolved.
Fairspin Casino - Player’s withdrawal is consistently delayed.
Amount: 3,465 R$
Fairspin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
Translation
I have been trying to make a withdrawal for over 10 business days and I haven't been successful...support told me they still don't know how to resolve it...I don't understand, as my account is already verified ..it's my first withdrawal and all they've done so far is give me the runaround...the processing time for withdrawal is 10 business days according to the regulations...but they haven't resolved my problem yet!!
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8 months ago
Dear nunesmusic,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify when exactly you requested the withdrawal? Or you aren't able to request withdrawals at all? If possible, please post a screenshot of your withdrawal history here in this thread.
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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8 months ago
Translation
Today Fairspin made the payment to my account...it took a while but I received it!! Thanks to Guru casino and Fairspin for resolving the issue!!
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8 months ago
Dear nunesmusic,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
