Fairspin Casino - Player’s criticizing false advertisement of bonus.

Dear Gabriel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which exact bonus you tried to redeem? Have you received a promotional offer from the casino directly, or from a third party website? What was the exact reason why a promotional offer couldn’t have been applied to your account? 

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hello Petronela,

They said if I will deposit I will get a welcome bonus to play in casino: http://prntscr.com/wzz70c

I made the deposit of Euro 36.94 using Bitcoin and they added the amount from casino.

I plaid in casino the real money deposited (EUR 36.94) and I lost all...

No problem...

But hey said I will be able to recive the bonus for this deposit as you can see: http://prntscr.com/wzz70c

But when I tried to play the bonus they said:

"NO, you can't play the bonus! You must deposit again real money and wager in casino (real money) under you will fit the bonus amount in wager in casino!"

So, I will not be able to fit the wager bonus because if I will deposit again they will get me another bonus, and I will must deposit again and again the real money to fit the bonus, to be able to play the bonus!!!

Is a great scam this site!

I plaid in more casinos, but never they do not said to deposit again and again real money to fit the bonus that they allowed to me!!!

Is a SCAM site! Be aware!

Thanks,

Gabriel

PS: from my Fairspin account:

http://prntscr.com/x025pd

http://prntscr.com/x02hbp

I’m very sorry, but I still don’t understand why the casino didn’t award your bonus. On the screenshots, all the deposit bonuses appear as "Expired". Which promotional offer you have tried to redeem? Have you tried to activate the bonus before placing any bets? 

From the discussions on the help chat, they said that they can activate the bonus when they spin the amount of bonuses at the slots using real money! That is to make other cash deposits to make spins until I reach the amount of bonuses granted and only then can I activate the received bonuses !!! Of course this is a big scam, I have never seen anything like this in any other casino !!!

Could you please forward any relevant communication to petronela.k@casino.guru? Thank you in advance.

Thank you, Gabriel, for forwarding all the relevant communication. I have checked it carefully. Unfortunately, I have to say, if the casino shares all the relevant information on its website and none of the important rules are hidden, there is not much I can do for you in this matter. 

Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

Just sad ...

But anyway thanks for your effort!

But this site must be out from correct players...

I think is good for russian mafia or anothers mafiots worlwide to to wash black money!!!

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.