The player from Portugal had experienced consistent delays in withdrawals from the casino. Despite previous prompt payments and two years of gameplay, these recurrent delays had begun to reduce the player's trust in the reliability of the casino. The player clarified that the disputed amount was €5,000, not €50,000, and his identification had been fully approved. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. The player confirmed that the issue had been resolved, and we had subsequently closed the complaint as resolved.
Fairspin Casino - Player is experiencing delayed withdrawals repeatedly.
Amount: €5,000
Fairspin Casino
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Translation
Good morning, I'm experiencing a recurring issue where I've made several withdrawals at the casino's request over 24 hours ago, with the withdrawal intended for my bank account. The casino has always paid promptly, which has helped to build my trust over time... I've been playing for over 2 years and have always considered the casino to be reliable but these frequent delays are starting to erode my confidence due to this inconsistency. It's a shame because I've always heard good things about the casino... the support team always assures me that everything is fine and to wait, but I don't think that's fair, as this has been happening more and more frequently.
AS FAR AS I'M CONCERNED, if all the documentation is in order, then a GOOD CASINO MUST ALSO PAY WELL!!!
Automatic translation:
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11 months ago
Dear Joaopedrobarroso,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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11 months ago
Translation
Good morning, I understand, I would like to rectify the value is 5000 euros not 50,000, in any case my identification is fully approved as I have been playing for two years... and I use the same withdrawal method.
I wait and thank you
I await a response from FAIR SPIN and as soon as it is resolved, I will naturally let you know.
Edited
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11 months ago
Translation
Good morning, thank you!
Thank you to casino giro and fair spin casino!
compliments
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11 months ago
Thank you, Joaopedrobarroso, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
PS: I adjusted the disputed amount from €50,000 to €5,000.
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11 months ago
Translation
Can you consider it resolved, thank you
Automatic translation:
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11 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Joaopedrobarroso, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
