The player from Germany is experiencing difficulties withdrawing from the casino. We closed the complaint because the player stopped responding.
Fairspin Casino - Player can't withdraw from the casino.
Amount: €17
Fairspin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I had bought shares from the casino in TFS tokens in USD.
At some point I wanted to pay out part of it in ETH and gamble it there in the casino as credit.
I did the payouts normally, as advertised there and wanted.
My 2 withdrawals of 1,2000 TFS tokens each were never paid out.
I was told you have to withdraw in the same currency you deposited with, after that I was ignored and the casino was not willing to entertain or come to an agreement.
There is no reference to the rule anywhere. On the contrary..
It was very heavily advertised.
In the last complaint the casino complained about the subject...
"There are no tokens in your account" They tried to get rid of me with that.
The comment from the casino does not refer to the problem and is only an unfriendly saying after a scam/trick...
My tokens were of course debited from my account but never converted and paid out.
Of course I don't have any tokens afterwards and that shows how they don't care about the customers.
It won't even be checked to see what's going on.
Photos etc with the payment procedure and payment histories were always included.
Automatic translation:
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1 year ago
Dear mdurau888,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
Please allow me to ask a few questions so I better understand the situation. Could you advise how the 2 withdrawals relate to you buying shares from the casino? Are your withdrawals related to your gambling activity or not? What currency did you deposit with to the casino? Would you be able to provide proof of your deposits?
I’ll await your reply,
Best regards,
Tomas
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1 year ago
Translation
I got the tokens with deposited casino balance.
It's not bonus money or anything.
Purchased from the casino wallet in the token section.
Automatic translation:
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1 year ago
Dear Mdurau
You have withdrawn all the TFS tokens on the casino balance and lost your money in the games
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1 year ago
Translation
That's a lie and if I search for a long time I have chat histories that prove it.
We're talking about 15-17€ here
let us clarify this quickly and easily and keep your seriousness.
Also, I'm not going to spend hours chatting about it again.
Will then just play a joker that shouldn't be worth getting to them.
So please be peaceful and serious..
Edited
Automatic translation:
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1 year ago
We checked your withdrawal statistics
You have requested 2 crypto transactions
These withdrawals were declined because of the T&C
The amount was returned to your balance
After you have withdrawn the TFS balance to the casino and play in the games
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1 year ago
Thanks to both parties for the explanation.
Dear mdurau888,
Were your withdrawal requests simply declined and was the amount simply returned to your casino balance? Was any balance lost that wasn't withdrawn or lost during your gameplay? Do you require any further assistance?
