FairPlay IN Casino - Player's deposited funds not recognized.

Hi team ,

i have deposited 20000,15000, 5000, 20000 to the goven account details by the customer care . but fairplay.24 customer care people responding still they have recieved the money . and they blackmailing me that they will block my account details plz support me sir

Dear santhu65124,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with FairPlay Casino. I’m afraid I will need more information regarding your problem. Please could you provide more details, by responding to my questions.

• Were these your first attempts to deposit in the casino?
• Could you please share a screenshot of how the information regarding the deposits was presented to you?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I will be waiting for your reply patiently.

Best regards,

Tomas

Could you please post a screenshot in which your username and the casino's website are visible on the screenshot? You can post it here or send it to my email at tomas@casino.guru

Thanks for you email.

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear santhu65124,

emails from casino.guru members end with @casino.guru

We believe you've been targeted by phishing attempts.

Were your deposits credited to your casino account yet or were they returned to your bank account, please?

Hi sir,

I have not recieved the amount to casino account nor to my bank account yet .I am waiting still .....

I fully understand your frustration, santhu65124.

Sometimes It may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 14 days to allow transactions a full month to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Ok fine . I will wait for it. What is conclusion ?

I have forwarded all the proof that amount has been credited to the casino owner.

How and who will inform me that amount will be added to my account and how ??

Was the amount you deposited returned to your bank account, or credited to your casino account yet?

Have you received any other responses from the casino? Please post it here.

Hi

No I have not recived amount in to my bank account nor to my casino account.

I have raised a ticket in phone pe which is mode of money transfer . The tickets shows as issue resolved . Attached the proof but response from casino team still....

Thank you very much, santhu65124, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, santhu65124,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. In the meantime, can you please provide me with the information on where you found the WhatsApp account you communicated with? How did you connect with that person?

To be honest, it looks like a scam, and it is possible you deposited your funds to a completely random person's/scammer's account. Therefore, I think that no one from the casino will comment on the complaint, and I strongly recommend you consult the matter with your bank/payment method provider about the options of how to solve this situation.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint anyway.

Dear FairPlay IN Casino team,

Could you please look at the player's issue and inform us what happened there? When will the disputed deposits be added to his casino account?

Hi sir,

The account details provided by the fairplay only through wats app that is what the procedure is . Each time they provide the account details to deposite .so I have deposited to the account given by fairplay and it is not scam I am playing with fairplay from many months . Customer service are the only contact which I had conversation regarding the deposite

Dear santhu65124,

However, I found only one WhatsApp contact for the casino on their official website, and it is not the one on your screenshot. So, where did you get that contact from? If it works like that contact somehow helps you to make deposits, you should be able to solve the issue only with that contact on WhatsApp. Unfortunately, if it really works like that and if I contacted them via WhatsApp, they would not likely provide me with any details regarding your account.

What information did you get from that contact? Did they investigate it? What were the results of their investigation? Do you have any news?

To be honest, the described "deposit procedure" and the whole casino website look terrible and fraudulent.

And where did you get the contact with the number ending *7013 from?

Anyway, we should wait until they contact us back. But please note if no one from the casino cooperates with us, we will not be able to help you. It is not possible without the casino's cooperation. Let's hope that they will contact us.

In the meantime, I would recommend you keep trying to solve it with the WhatsApp contacts you have got.

But on the casino website, I found only a WhatsApp contact number ending *0769. So, once again, where did you get those numbers?

You had to contact or had to be contacted by one of those 2 stated contacts, and one of them was the first one you connected with. How did it happen? Did they contact you or did you find that contact on the casino website? If it was from the casino website, where exactly on the website did you find it? I am asking because, on the casino website, there is no contact from the 2 you stated.

Alright, I understand now. I contacted all the contacts I found and you stated above, and I am waiting until someone contacts me back. However, it has not happened yet.

In the meantime, can you ask your bank about the details for the transactions in question, and provide me with their official statement regarding those payments? Did your bank confirm the funds left your bank account and/or that they were not reversed or credited back to your account later? Were the transactions successful?

Hi

Yes I had contact my bank person they confirmed that amount has been credited to the user patel harsh Vishnubhai .

Kindly check the bank statement of mine attached check the date April 21 St to April 24th .

Please support me at this time .

Last I have raised the complaint of 24lkh . But I dint get the justice from u on behalf of 24bettng.com

I hope atleast now I get justice .

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear santhu65124,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru