Fairbet.bet Casino - Player's winnings are delayed due to KYC process.

Hello! I played at the mentioned casino and won a large amount. After this, the KYC process began, which is completely understandable. However, the process has become absurdly prolonged. The casino has requested, one message at a time, clearly delaying the withdrawal, all of the following documents, which I have already provided:

Phone bill

Driver's license

Selfie

Bank statement

Bank statement showing income

Payslip, which I couldn’t provide as I’m an entrepreneur, so I submitted a business account statement

A picture of a receipt issued by my company

A tax return receipt

A picture proving the establishment of my company as evidence that the company is mine

Pictures of a €2500 withdrawal from another casino, which is not under their license, and this is where the problems began. That casino refuses to send me a detailed list of deposits and withdrawals, so I have sent bank statements showing the relevant information, as well as a confirmation from Euteller proving that the withdrawal came from that casino. After a lengthy exchange, I finally got the other casino to confirm the withdrawal in chat, but even this isn’t acceptable.

Does Fairbet Casino have the right to continue demanding a list of all deposits from an external casino, or should what I’ve provided be enough? I’ve never heard of any casino requiring this much proof.

Please help me, I don’t know what to do!

Dear Effy11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Do I understand correctly the verification of your source of funds is the main issue?
• Could you please specify which casino you withdrew the winnings of 2500€ from?
• Can you log into this account and view the transaction history in your player's profile?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas