The player from Russia had won a bet at the casino and shortly after attempting a withdrawal, discovered his account was blocked for alleged abuse. He was unable to access his winnings of $200. The player confirmed that he had made only one bet on a football match, without using any bonuses. However, due to the nature of the bet being on sports, we had informed the player that our forum primarily dealt with online casino complaints and thus, we had limited insight into sports betting issues. Despite this, we had offered to contact the casino on his behalf for more information while also informing him that we would have to reject his complaint.
EZCASH Casino - Player's account has been blocked after winning a bet.
Amount: 19,000 руб
EZCASH Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
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8 months ago
Translation
Good day! This casino has scammed me out of $200. I registered with them, placed a bet, and won. I decided to withdraw my winnings to prevent further gambling. The next day, I woke up to this: Your profile #******* has been blocked on the platform due to suspicions or disclosed violations of the website's usage rules. I contacted their support and they told me that my account was blocked due to some abuse. They are refusing to return my money, essentially, they simply stole my funds!
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8 months ago
Dear Anonimiys,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Do I understand correctly that you made only one bet? Could you please specify if you participated in sports betting or if you played casino games?
Have you accumulated your winnings with or without an active bonus?
Has the casino specified which rules have you allegedly violated?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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8 months ago
Translation
Yes, I made only one bet, didn’t play any further and wanted to go to bed; it was about 12 am Moscow time, I didn’t play in an online casino!
There was no bonus, after replenishment there was only my money that I deposited.
All that the casino said, and I quote, is "You are blocked for abuse, your account cannot be unblocked"
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8 months ago
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football, the exact match and what the outcome was I don’t remember
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8 months ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Veronika
