The player from Germany would like to close her casino account permanently. The issue was successfully resolved. The player's account was closed as requested.
Extra Vegas Casino - Player wishes to close her casino account.
Amount: ??
Extra Vegas Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.8
Extra Vegas Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Hello...
Can you help me?
In mental derangement (I have a tendency to gamble) I registered at ExtraVegas Casino 1-2 months ago, but only to receive the no-deposit bonus for new customers.
After I was 'back in my senses' I asked their support and security for an immediate self-exclusion and that I was no longer able to log in, let alone re-register. (Because I mean, I even had multiple accounts running).
I pointed out the risk of gambling addiction and violation of their terms and conditions, but I just don't get any reaction.
I have probably already written over 20 messages in English / German to support and security. Nothing! I can still log in there and I'm getting really ramdos by now.
Do you have any advice or tip for me what I can do? Could you get in contact with the casino that they will ban me from now on and forever?
The curious-I didn't even deposit 1ct because the casino is totally shitty .. so I'm a loss customer ..
I look forward to an answer from you already and thank you with the best regards,
Danny
Automatic translation:
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4 years ago
Dear Danny,
Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services. Please check the following link: https://www.extravegas.com/en-FI/terms:
"You may, at Your own discretion, choose to exclude Yourself from playing any Games on the Website (on a temporary or a permanent basis). In order to block Your Extra Vegas Account You need to contact support@extravegas.com"
Is this the email address that you have sent your email to?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Hello .. yes - I wrote to the given email address support@extravegas.com and even security@extravegas.com - but never received an answer. And the online chat can also be completely forgotten. They also refer you to the above addresses and even say, send a message now and my message would be rushed and forwarded with priority. A joke 🙁
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4 years ago
Thank you very much, Danny, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hi Danny,
I looked at your case and understand the situation. I will contact the casino and see if I can help.
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4 years ago
Hi Danny,
Hope you are well.
We have checked for emails tied to the email address registered to the account and none have reached our inbox.
However, we have now closed the account so you will no longer be able to log in.
Best regards,
Anup
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4 years ago
Translation
Well ... thank god I still have the emails with me.
I hope that my account is actually closed - since I can no longer access the website. Access from DE is no longer possible - it is now said.
Thank you for the 'all of a sudden' quick response from the casino and above all, THANKS TO CASINO GURU !!
I wish everyone all the best and stay healthy !!
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4 years ago
Thank you Anup for the reply and help. If you don't receive emails from players there might be some sort of a technical problem.
Danny, you are very welcome. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
