Extra Vegas Casino - Player’s account has been blocked.

Deposited in to account then they closed account, was told to provide ID, did that then was told account will not be reopened even after providing what was asked, and they kept my deposit.

Dear Tammy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which payment method you have used to deposit funds in to your account and confirm that you haven’t used 3rd party payment method? ? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Tammy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi, I paid by Nerosurf, obviously they cant refund too that, issue was they never even mentioned refunding it at all, I heard from them a day after I wrote to you, they advised they wanted a Bitcoin address to refund it, now been 6 days and no refund or contact from them.

Dear Tammy,

Thank you very much for your reply. Could you please advise if you have provided your Bitcoin account details to arrange the refund?

Dear Tammy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes I provided them, yet still nothing.

Thank you very much Tammy for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Tammy,

I looked at your complaint and will do my best to help you. I would like to invite Extra Vegas Casino into this conversation. Why did you close the player’s account and kept the deposit?

We would like to ask the Extra Vegas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Money refunded now.

Dear Tammy,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam