Explosino Casino - Player’s withdrawal has been delayed.

Dear raidom,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes it is still pending...as i said, i have contacted their chat 9 times now and they always reply same copy-paste answers that i have to wait, but money will come and that i shouldnt be worried. I have not used any bonuses. My account is verified long time ago and they also admit it in chat, but withdraw is 6 weeks pending. It is first time withdrawing from them. I feel such a fool because after 4 weeks of waiting a withdraw to Skrill and they said i should cancel it and make a deposit of 20eur to verify bank account and withdraw to there. Now i have waited more than 2 weeks bank withdraw, that they said will be quick.

Thank you very much, raidom, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello raidom,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Explosino Casino to join the conversation and participate in the resolution of this complaint.

Derar raidom,

The New Year holidays caused a slowdown in the work of the finance department. Please expect a withdrawal as soon as possible.

Best Regards,

Explosino.

What New Year holiday are you talking about? Your holiday is 6 weeks long? Just another excuse and copy-paste answer. Just unbelievable.

Dear raidom,

Please create a second request on card and the finance department will process it.

Best Regards,

Explosino.

Dear Adam,

The first withdrawal request has been processed by the finance department.

Best Regards,

Explosino.

Unfortunately not. Request i made today is processed but the first with the amount of 1000eur is still pending since 21.december.

Dear Explosino,

Thank you for your response, could you please advise as to when the player can expect to receive the outstanding payment?

Dear Adam,

Yesterday, the finance department made another payment.

Best Regards,

Explosino.

i confirm. They asked me to cancel 1000eur withdraw request from 21.december and to make 300eur withdraw requests. i made 3x300eur withdraw requests. At this point only 1 of them has been processed and paid. Today i got another email with copy-paste excuse that stated that "There are some delays in withdrawal requests processing at the moment."

Thank you for the update, Explosino Casino.

Hello raidom,

Thanks for confirming. We will keep this complaint open until we hear you have received your payments in full. Please do continue to keep us updated.

Dear raidom,

The next withdrawal request has been processed.

Best Regards,

Explosino.

Hello raidom,

Have you received any further payments?

Yes, have received another 300eur. Now only 2 payments left to receive (300eur and 100eur).

Thank you for the information, raidom.

Please do continue to keep us updated.

Explosino Casino, can you provide a timeframe in which the player should expect the outstanding payments?

Received 100eur withdraw this morning, so only 1 payment (300eur) left to be made.

Hello raidom,

That is good news, thank you for keeping us abreast of the situation.

Dear Adam,

The user received all the money. The complaint can be closed.

Best Regards,

Explosino.

Thank you for the update, Explosino Casino.

Dear raidom,

Can you please confirm you have received payment in full?

Hey,

yes i just received last payment. It took more than 2 months and hours and hours of talking with Explosino chat and finally thanks to CasinoGuru things started to move. I am sure without you guys i would still be waiting my first payment. It was such a horrible experience with Explosino and i am grateful to Casinoguru helping me out with my long lasting problem. Thank you Casinoguru!!!

Hello raidom,

I'm glad to hear that your issue was resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.