The player from Denmark has requested withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
Explosino Casino - Player’s withdrawal has been delayed.
Amount: 5,000 kr.
Explosino Casino
Safety Index:Very lowSafety Index
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3.3
Explosino Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I have been waiting for two payouts in sports betting on my Skrill account for a week. I keep being put off that the payout is delayed. The provider actually has a good reputation. Especially with the payouts. My account is verified. That has already been confirmed to me
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3 years ago
Dear naummich,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
As you might know, our Forum Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, since this issue seems to be related purely to a delayed withdrawal, we will try to help you.
Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
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Hello.
My account is verified. That was confirmed to me and you can also see it online. It would be the first payouts (meanwhile 3 with a total value of 8500 Dkk / 1140 €).
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3 years ago
Dear naummich,
I sent your request to the finance department. We are sorry for the delay.
Best Regards,
Explosino.
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3 years ago
Thank you, Explosino Casino, for your assistance.
Dear naummich,
Please keep me informed about any new developments. Looking forward to hearing from you.
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3 years ago
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I do it with pleasure. Nothing has happened yet
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3 years ago
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Still nothing has happened. Unsatisfactory
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3 years ago
Dear naummich,
The first withdrawal request has been processed by the finance department.
Best Regards,
Explosino.
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3 years ago
Thank you very much, Explosino Casino team, for the update.
Dear naummich,
Please let me know as soon as you receive the first payment. Looking forward to hearing from you.
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3 years ago
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Hello.
I can confirm that my account has received the first payment. Then hopefully the rest will come soon 🙂
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3 years ago
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Well And then the flow of money was over again. I'm curious to see when the rest of the money will arrive? It's still the equivalent of around 875 euros
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3 years ago
Let's wait 2 more days which would give the casino the benefit of weekly payments. If there's no development by Thursday, we will intervene.
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3 years ago
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I can confirm that. The case can thus be closed. Thanks very much
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3 years ago
Perfect. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, naummich, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
