HomeComplaintsExplosino Casino - Player’s withdrawal has been delayed.

Explosino Casino - Player’s withdrawal has been delayed.

Amount: €415

Explosino Casino
Safety Index:Very low
Submitted: 22 May 2021 | Resolved : 06 Jul 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Italy has requested withdrawal a week ago. It has been pending since. The complaint was resolved as the casino fully paid out the payed out the player.

Public
Public
3 years ago

hello thanks for your help, I have been waiting for a week for my winnings to be paid, I have contacted live support several times. their answer is always the same, we apologize for the inconvenience our department will reply as soon as possible

Public
Public
3 years ago

Dear Costy,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela


Public
Public
3 years ago

Dear Costy,


Please create two separate withdrawal requests.

This will help speed up processing.


Best Regards,

Explosino.

Public
Public
3 years ago

dear explosino I have been waiting for my withdrawal for 15 days if I now cancel the withdrawal it will take another 15 days before my withdrawal is processed I want to be paid now

Private
Private
3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
3 years ago

Dear Costy,

Do I understand correctly that your preferred payment method is Bitcoin? Could you please advise how much is the disputed amount? Thank you very much in advance.

Public
Public
3 years ago

hi I have sent you screenshots to show you how long I have been waiting for my withdrawal the exact amount is 415 euros

Edited
Public
Public
3 years ago

I understand now. I have corrected the disputed amount since the complaint has been submitted with €40,015.


I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.


Public
Public
3 years ago

Ok thank

Public
Public
3 years ago

hi nick explain to me how I should behave with explosino casino I have been waiting for my withdrawal for almost 20 days I have never seen such a thing thanks for your help kindly explain to me what I could do thanks

Edited
Public
Public
3 years ago

Hello Costy,

I'm Nick and I'll be in helping you in your issue from now on. I would like to ask Explosino Casino to join us and help us resolve the player's issue. I would recommend you to wait till the casino's answer and explanation.

Public
Public
3 years ago

ok thanks nick the only problem is that explosino casino is 20 days that I have a withdrawal pending and they do not pay thanks in advance for what you do for us players

Public
Public
3 years ago

Dear Costy,


We have started integration of a new crypto-processing recently. The process should be completed the next week. After updating the payment systems, the finance department will be able to process withdrawal requests a lot faster through new crypto-processing.


Best Regards,

Explosino.

Public
Public
3 years ago

thanks nick we hope this time is the right time, anyway I keep you updated. thank you very much you are number 1

Public
Public
3 years ago

Dear Explosino Casino,

Please let us know here when the new system will be available so the player will be able to withdraw. I would also like to ask Costy to let us know if there will be any update regarding the case.

Public
Public
3 years ago

hi nick explosino asked me to divide my withdrawal into two smaller ones they promised me that one would be escaped within the day but nothing never seen such a thing

Public
Public
3 years ago

now my withdrawal is two of 200 euros

Public
Public
3 years ago

Dear Costy,


"hi nick explosino asked me to divide my withdrawal into two smaller ones they promised me that one would be escaped within the day but nothing never seen such a thing"


The finance department asked you to try to create a withdrawal to the card or create two requests to Bitcoin.

There was no other information in the letter.


Best Regards,

Explosino.

Edited
Public
Public
3 years ago

dear explosino I created two withdrawals on a bitcoin wallet but now you want to pay me and a month I wait for my withdrawal

Public
Public
3 years ago

Dear Costy,


We apologize for such delays. The technical department is integrating new crypto-processing. Please expect payment.


Best Regards,

Explosino.

Public
Public
3 years ago

dear explosino you have been integrating the new cryto system for two weeks, I hope this system works well since you have been saying the same things for a month

Public
Public
3 years ago
Translation

dear explosino two more days have passed and I still don't get paid. I would like to ask if it is possible to withdraw by international bank transfer

Automatic translation:
Public
Public
3 years ago

hi nick i asked for your help after repeated reports explosino casino still does not pay my withdrawal in many years that i play at online casinos i have never seen such a thing a casino that cannot pay a win of 400 euros has never seen A thing like that

Public
Public
3 years ago

Dear Exlopsino Casino,

I would like to ask you to specify when could the player expect the payment. The player is already waiting for weeks for his winnings and without any specific date it may be very frustrating. Please also not that if there won't be any progress regarding the complaint, it will be closed as unresolved which may affect the casino's rating.

Public
Public
3 years ago

thanks nick in my opinion explosino casino and bad casino i have never seen such a thing

Public
Public
3 years ago

thanks nick the first withdrawal finally arrived after 2 months now we are waiting for the second

Public
Public
3 years ago

Dear Nikolas,


The last withdrawal request has been processed by the finance department.


Best Regards,

Explosino.

Public
Public
3 years ago

Dear Costy,

I'm glad to hear that a payment arrived. Please let us know when you receive all your withdrawals so we can close the issue.

Public
Public
3 years ago

thanks for everything nick the payments have been credited you can close

Public
Public
3 years ago

Thank you for informing us that the payment has arrived. I'm really glad that the issue was resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news