Explosino Casino - Player’s experiencing difficulties withdrawing her winnings.

THEY DIDN'T WANT TO ACCEPT THE SELECTION FOR SKRILL IN THE END I HAVE ACCEPTED IT BUT I WAIT FOR MONEY FROM 20. AND FURT WRITES THERE THAT THE PENDING TRANSACTIONS AS WHAT SHOULD I DO

Dear Eliška,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account? Could you please advise if you have accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Without a bonus and for skrill, I had it chosen. And all verifications were accepted

I fully understand your frustration, Eliška. However, I will set the timer for additional 6 days and if there’s no development by Monday, which will allow 10 days to casino to process your withdrawal, we will intervene. Let’s stay positive and wait for the good news regarding your payment. Thank you in advance for your patience.

OK thank you

Thank you for your patience.

Dear Petronela Kontos,

The withdrawal request has been processed by the finance department.

Best Regards,

Explosino.

Thank you very much, Explosino Casino team, for the update.

Dear Eliška,

Could you please confirm as soon as you receive your winnings? Thank you in advance.

Hello Eliška,

Have there been any developments since our last conversation?

Dear Eliška,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.