The player from Italy faces difficulties withdrawing approximately 2500 euros after their account is blocked without justification since February 2024. Despite multiple contacts with the casino, responses remain vague, and they are now unable to access their account.
ExclusiveBet Casino - Player’s account has been closed without notice.
Amount: €2,500
ExclusiveBet Casino
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Case opened
Current status
Waiting for player to reply
5d 13h 40m 33s
Case summary
yesterday
Public
Public
5 days ago
Translation
Hello, I registered on this site in April 2023 and started playing both bets and casino games. I didn't have any issues with withdrawals until February 2024 when they blocked my account (without any justification, they told me I could no longer play with them).
Since then, I attempted a withdrawal of about 2500 euros (I can't log in and it's been so long that I don't even remember the exact amount!).
I contacted them many times, and they responded just as they did to the user who wrote in the forum last month (deniclauda).
They said the payment would arrive but they didn't know when, saying that the financial department doesn't work over the weekend or even in the mornings.
In the past, if I requested my account to be unblocked to verify the withdrawal date, they would unlock it, but now they say they can't do it anymore.
Before, when I tried to log in, it would say "account blocked, contact live chat support," now it says that the username or password is incorrect.
I feel cheated and I don't really know what to do, so I thought of asking you for help since you've managed to resolve issues for other users.
Thank you in advance.
Automatic translation:
Public
Public
5 days ago
Dear umbertominniti,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise when exactly you received the last successful withdrawal?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
4 days ago
Translation
First of all, thanks for your reply, in February 2024 if I'm not mistaken I requested two separate withdrawals, one of about 700 euros (successful) and then this last one of 2500 euros that I'm waiting for.
I passed the verification in 2023 (I don't remember the exact month, before June) I accumulated the winnings without any bonus, the bonuses I received were in 2023 and all the rollovers were completed.
Automatic translation:
Public
Public
yesterday
Thank you very much for your reply, umbertominniti. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
umbertominniti has 5d 13h 40m 33s to reply
