The player from Australia deposited over $2,000 and won $3,600. When attempting to withdraw the winnings, the player's account was disabled for verification. After one week, conflicting withdrawal limits were given by different support agents, causing delays in the process. Screenshots were provided.
ExciteWin Casino - Player’s withdrawal has been delayed.
Amount: A$3,600
ExciteWin Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
3d 21h 59m 7s
Case summary
3 days ago
Public
Public
3 days ago
Deposited over 2k.
Won $3600
Tried to withdraw the $3600
Disbaled my account saying i needed to verify. My withdraw is now 1 week ago. 1 lady told me its $800 a day.
The next lady on chat told me $500.
I had to cancel it, upload it again and it restarts back to 3 days
Screenshots attached
Public
Public
3 days ago
Hello Kelstubrod,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ExciteWin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
