The player from Austria experienced a delay of over 10 days for a crypto withdrawal, while other casinos processed such transactions within 5 minutes. The casino’s responses to inquiries were standard and unhelpful. The Complaints Team had extended the review period and was awaiting further updates from the player to confirm if the issue had been resolved. If the player did not respond, the complaint would be rejected.
ExciteWin Casino - Player’s crypto withdrawal has been delayed.
Amount: €380
ExciteWin Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
ExciteWin Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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4 months ago
Translation
Stay away from this casino. I've been waiting for over 10 days for my crypto withdrawal. Other casinos process these within 5 minutes. Any questions are met with standard responses. Very deceitful behavior from the casino.
Automatic translation:
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4 months ago
Dear dierramon93,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Dominika
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4 months ago
Translation
Hello, thank you for your help.
- According to today's chat, the payout should only take a few more hours. However, I don't trust the casino because they keep giving the same answers. The casino doesn't need any documents from me either, which seems strange to me.
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4 months ago
Dear dierramon93, thank you for the information, please continue to keep us updated on any developments.
