The player from Germany had won €28,000 and was having trouble with the withdrawal process. The player's attempts to withdraw smaller amounts had been cancelled and his communication attempts with live chat had not been successful. We had attempted to resolve the issue by asking for more information and extending the response time. However, the player did not respond to our messages and questions, leading us to close the complaint due to lack of further information.
ExciteWin Casino - Player's attempts to withdraw large winnings have been unsuccessful.
Amount: €280,000
ExciteWin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
We won 28,000 euros, we first tried to have 500 euros paid out, it was cancelled, then we tried to have 200 euros paid out, it was canceled I ask for your help so that we get our winnings
Wedlich A*****
V****8 09116 C*****
Login name Mi*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 month ago
Hello Misalkova1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ExciteWin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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