The player from Peru had his winnings cancelled due to an accusation of fraudulent activities and the account was blocked. We rejected this complaint as it was sports betting related.
Evobet Casino - Player’s winnings have been cancelled.
Amount: $1,700
Evobet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I am sorry to report that I was the victim of a scam by evobet. They stole 1,700 dollars from me, alleging that I violated rules related to surebet, which I never did. More than a month ago I registered in this house activating the welcome bonus by depositing 150 usd and they doubled my deposit once the rollover was completed, I was left with a balance of 1000 dollars which I wanted to withdraw after a day of requesting the withdrawal They cancel it saying that my account was being reviewed by the security department and that this could take a long time so I decided to continue betting this time with real money reaching the sum of 1700 usd at my insistence that they enable withdrawals they answer me Saying that my earnings were removed from my account due to the terms that according to them I violated, which is totally false, I have continued to claim for my earnings to be returned, but they excuse themselves by saying that the decision is irrevocable. I would like you to help me try to appeal. that decision and that they give me my money back thanks
Automatic translation:
Public
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2 years ago
Dear carlitoslopez,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise which games you have been playing (live games, slots, or multiplayer)? Was your account successfully verified in the past?
Were you advised specifically which rule has been broken and why your winnings have been cancelled?
I hope, we will be able to help you resolve this case as soon as possible.
Best regards,
Petronela
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2 years ago
Translation
hello sports betting and according to them I violated those rules which is totally false
12.11 The Website reserves the right to close existing accounts without explanation. In this case, or in the event that a client closes the account, the balance of the seagull will be paid unless any fraudulent behavior (eg Arbitrage, etc.) is suspected. In the event of fraudulent behavior, winnings will be forfeited and deposits will be refunded after deduction of applicable transaction and administrative fees and any fees the website is required to pay to the appropriate authorities due to a customer complaint. The website also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behavior.
12.11.1 As a website "arbitration" means the method certain players may use to abuse sports betting offers to their benefit. In such cases, we reserve the right to void bets, deduct winnings and remaining funds or return the user's initial deposit at the discretion of the website. Indicators, including but not limited to, that give the website strong reason to believe that a bettor is abusing our offers via the arbitration system are as follows: i) a single deposit to receive the MAX bonus offered. ii) Start your betting activity with a single bet, Soccer Pre event, Stake = your deposit + bonus money, at high odds (greater than 2) iii) Start your betting activity with single bets, Soccer Pre event, Total Stakes = your deposit + bonus money,
Finally, your account has been closed indefinitely.
Automatic translation:
Public
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2 years ago
Thank you very much, carlitoslopez, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.
I contacted the casino requesting more information and will continue our communication via emails.
