The player from Austria received confirmation that his account was verified. However, the casino keeps asking additional verification documents. Since the player did not respond to our questions and comments, we had to reject the complaint.
Evobet Casino - Player is dissatisfied with the endless verification requirements.
Amount: €900
Evobet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
Evobet Casino has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello,
The casino does not pay out even though I have CONFIRMATION that my account has been successfully verified.
Still, I have to keep submitting images of some sort and it's still not enough.
Please help me
Automatic translation:
Public
Public
1 year ago
Dear Redmaster,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, sometimes casinos require documents for additional verification and it is not unusual. Could you please clarify which documents the casino requested and if you have already provided them?
Have you made any successful withdrawals from this casino in the past?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
