Everbet Casino - Player’s winnings are delayed.

Hello, Evetbet is not paying me my winnings of 1500 BGN even though my account is verified.

Dear sabriqadem,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Have you made any successful withdrawals from this casino before?

Could you please specify if you accumulated your winnings with or without an active bonus?

What types of games did you play? Did you play slots, live casino games, or participate in sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I had a withdrawal before, as far as I remember, I had problems again, but they paid off, now it's the 4th day they are turning me around and they don't even answer my emails, and in the chat, everyone tells the same lie

Thank you for your reply. Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification, a high volume of withdrawal requests, or other external factors. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.