The player from Lower Saxony won 600 Euros but was unable to withdraw the winnings because the casino rejected all submitted verification documents. The player later mentioned that his account was verified, but the payout was delayed for two days without confirmation. Despite attempts to follow up, the player did not respond to further inquiries. Consequently, the complaint was rejected due to a lack of response from the player.
EUSLOT Casino - Player’s withdrawal has been delayed.
Amount: €600
EUSLOT Casino
Safety Index:Above averageSafety Index
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7.9
EUSLOT Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
Hello, I won 600 Euros at this casino and I am now trying to withdraw them.
The problem is that the casino is rejecting all the documents for verification. I must have uploaded about 20 documents already. From screenshots to IDs, even my marriage certificate because my last name has changed.
The casino continues to reject everything. Please help me.
Automatic translation:
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5 months ago
Dear Kingeckrim,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.
- Were any of the documents you uploaded accepted?
- Are you able to check the status of your verification in your casino account?
- Could you please list which documents you already provided?
- Could you please share your interaction with casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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5 months ago
Translation
According to the casino, my account has now been fully verified, but I have never received an official confirmation or an email or anything similar. I have now been waiting for my payout for 2 days.
Automatic translation:
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5 months ago
Dear Kingeckrim, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
