The player from Switzerland complains about an uncertain issue related to deposits. After a closer examination, we ended up rejecting this complaint as unjustified.
EUSLOT Casino - Player is experiencing an undefined problem.
Amount: ??
EUSLOT Casino
Safety Index:HighSafety Index
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8.0
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I have had problems with deposits on my game account since March 10th, 2021. There are no differences on the transaction list of my game account and on the account at my bank. Sofort GmbH and Klarna _Bank are responsible for the payment on my gaming account. I asked the EUSLOT casino if you still had money from me, but received no answer. While chatting you get overwhelmed with questions as if they don't understand the problem
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3 years ago
Dear Harald,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Dear Ladies and Gentlemen.
The problem is: When I make a deposit with Sofort GmbH
will refuse Sofort GmbH to me this service on the grounds that I have to
debiting another transaction of 100 '- Euro from my bank It sounds like if I had wrongly received 100.- Euro in my gaming account. My check on my bank account and on my gaming account shows that the debits with deposits on the game - account match So if that is a reason to close the account then good night. With kind regards
Harald O ***
Edited by a Casino Guru admin
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3 years ago
Thank you very much, Harald, for your reply. Could you please advise if there are any funds being held by the casino? Have you requested any chargebacks in the past?
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3 years ago
Translation
Beautiful good day.
Thank you for your efforts, the payouts of winnings
went slowly with new requirements, but
in the end it cut.
Usually one should expect the information
re. bank data ect. are stored. Every time you request a profit payout, you always ask for all of your bank details.
I don't have any money too good from this casino, but gentlemen can simply block an account from above. With an arrogance, you don't care about the reason.
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3 years ago
If I understood correctly your account has been blocked without further explanation. Could you please advise if the casino is still holding any of your funds? Thank you very much in advance.
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3 years ago
Translation
Hello My account was opened at the decision of the casino administration
blocked without giving a reason. When I ask why? I got the answer: We don't have to give you a reason (we can make arrogant decisions
as we want it and you have to accept it basta)
I have no money too good from the casino.
With kind regards
Harald O ***
Edited by a Casino Guru admin
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3 years ago
Please understand that casino has a right to close player’s account at any time without further explanation. If you didn’t have any pending withdrawal and there are no funds being held by the casino, I’m afraid there is not much we can do for you.
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3 years ago
Translation
Thanks for your efforts.
I understand the term hold or not hold money.
Does this mean that I still have credit in my game account
or the casino has money from me. ?
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3 years ago
Does the casino own you any money? Did you have any active balance when your account got blocked?
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3 years ago
Translation
Thanks for all your efforts. No, financially everything is OK
Have a good time ..
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
