The player from Chile had his winnings from a bonus capped. We closed the complaint because the player stopped responding.
Europa Casino - Player's winnings were capped.
Amount: $790
Europa Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
This was my request Made to the online casino, but their response is at the bottom of the message...
"Without prior notice, on February 2, 2023, at 00:38 AM, I obtained the sum of $1,079usd;
After continuing to participate in the game, I realized that at 00:40 am my balance was different; I had $267.8.
Reviewing my BELCEBU2017 casino account, they deducted a total of 769.28 usd. Which I earned and request the restitution of these amounts.
I attach pictures....
Grateful in advance and hoping not to have to resort to legal issues and/or disclose these conditions to some.
social networks, I hope the best answer.
In addition, he added that in Chile they do not have the banking conditions to make profit withdrawals, therefore I request the payment method for this. It is a good platform to play casino games, but I ask for the corresponding help"
Casino automatic summary response:
"Tania.
I find that the loyalty method is a hoax, leading people or users like me to hope to find a place to have fun and win, without these situations happening.
As stated, I was deceived by Europa casino and I will not be part of this fraud.
Bcc:...
ATTE
BELCEBU2017
On 2023 M02 7 23:39:13 UTC, Tania support@europacasino.com wrote:
Dear Daniel,
Thank you for choosing us.
I would like to inform you that you successfully met the wagering requirement of the bonus, however the amount of $769.28 was deducted from your account because the funds generated from the bonus were above the maximum amount that can be received from the bonus.
Terms and Conditions apply.
In relation to your query "in Chile they do not have the banking conditions to make profit withdrawals, therefore I request the method of payment for this.", I would like to inform you that the methods enabled for withdrawals in Chile are the following: Astropay Card Payout , EcoPayz, MasterCard, Skrill (Moneybookers), MuchBetter, Neteller, Visa. Sorry if the method you want to use is not available!
I hope this information has been useful.
We are at your disposal.
Best regards,
Tanya | Customer Service"
It's a hoax!!! And it is unfortunate, since we are constantly looking for options where we can have fun and earn some extra money in these living conditions.
I share it, so that another person does not believe in things that are not what they seem..
This casino cheats!!
Automatic translation:
Public
Public
1 year ago
Dear Belcebu2017,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please advise what specific bonus did you play and what were the terms and conditions associated with the bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
