The player from Peru is experiencing difficulties withdrawing his funds. After a closer examination, we ended up rejecting this complaint.
Europa Casino - Player’s struggling to withdraw his funds.
Amount: $400
Europa Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.5
Europa Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have been requesting my refund to my Banco de Credito del Peru bank account. I put my correct address information and everything they asked me for and on two occasions they tell me that my deposit has already been processed and I have to wait 6 days for it to be reflected in my account. bank in which I have this issue for more than 15 days and they never give me a good explanation all my money the 400 dollars was returned to the casino account now they ask me to make a deposit to be able to request a withdrawal again.
In a nutshell this EUROPA CASINO IS A SCAM
Automatic translation:
Public
Public
2 years ago
Dear Cesar Jhonatan,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your funds? Are those funds winnings, or you're trying to get a refund of your deposited money?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
2 years ago
Dear Cesar Jhonatan,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Public
2 years ago
Translation
The casino is a scam I put everything they asked me to deposit my winnings and they never gave me a coherent answer why my withdrawal returned to the casino platform account I put all the detailed information for my deposit I put the Swift code on name the bank everything and it always goes wrong in their messages they send.
THIS EUROPE CASINO IS A SCAM NOTHING ELSE
Automatic translation:
Public
Public
2 years ago
Are those funds winnings, or you're trying to get a refund of your deposited money, please?
Public
Public
2 years ago
Translation
THIS CASINO IS A SCAM NOTHING MORE SCAM THANK YOU they are good to ask you to deposit there if it is fast but to WITHDRAW THEY PUT A LOT OF EXCUSES AND THAT IS A SCAM AND BANK TRANSFERS ARE IN 48 hours nothing more than 15 days
Automatic translation:
Public
Public
2 years ago
I'm not sure if I understood correctly. Is your requested withdrawal pending for the last 15 days without any reasoning? Was your account successfully verified already?
Public
Public
2 years ago
Translation
YOUR CASINO EUROPE CASINO IS SCAM CORRECT I DON'T WANT TO KNOW MORE ABOUT THIS SCAM CASINO
Automatic translation:
Public
Public
2 years ago
I’m sure you understand that I don’t work for Europa Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem.
Public
Public
2 years ago
Dear Cesar Jhonatan,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Public
2 years ago
Translation
THIS CASINO IS A SCAM I HAVE NOTHING ELSE TO SAY THEY PUT OBSTACLES TO MAKE WITHDRAWALS OF WINNINGS PURE SCAM
Automatic translation:
Public
Public
2 years ago
I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint as until this day we haven't learned what has happened and the player refuses to cooperate.
Thank you for your understanding.
