HomeComplaintsEuromoon Casino - Player’s criticizing false advertisement and poor customer service.

Euromoon Casino - Player’s criticizing false advertisement and poor customer service.

Amount: €1

Euromoon Casino
Safety Index:Very low
Submitted: 01 May 2020 | Case closed : 18 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Spain shares her experience with bad customer service and misleading advertisement. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

To the people who read this message: do not think of depositing in this casino by calling it somehow EUROMOON, they are rascals and scammers who do not comply with the promotions they put on their website! They steal from you and when you claim them via online chat they laugh at you and do not solve anything for their incompetence and their negligence with the client! these types of casinos should immediately close them for fraud! I have already made several demands and I hope that people do not deposit a single cent ... because they will lose it! We go like in almost all casinos but in others at least they help you and listen to your complaints and solve them but at EUROMOON the only thing they do is take advantage and cheat! Let's see if the other lawsuit I have prepared for misleading advertising is of any use to you! SCARVES! Let's see if you go bankrupt and stop stealing! SCAMMERS !!!

Automatic translation:
Public
Public
4 years ago

Hello,

Thank you very much for your feedback. I would recommend sharing your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more players. If you would like to proceed with the complaint, I will need more details and information. Please let me know if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela


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Public
4 years ago

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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