EuroBets Casino - The player's verification is delayed.

I made a deposit and I tried to withdrawal 500 but would only do 281 because ove cash out rules. I was told fast cash out and sent in verification. It's been 2 weeks and I keep getting still processing it will be there within 24 48 hrs. I'm still waiting 3 days later

Hello zernonejr66,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with EuroBets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

It's been well over its Ben 17 days and all I get is any day now or 24 to 48 hrs

Could you please answer to all my above asked question?

I submitted the documents on September 3rd for verification and I talked on Chat with customer service. I was then told financial was finishing up and I will receive anyday.. that was 5 days ago.

Thank you zernonejr66 for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi zernonejr66,

I've just reviewed your case and am very sorry that you came across such an issue. In order to help you resolve the problem, I will contact the casino.

I'd like to invite EuroBets Casino to join this conversation and participate in the investigation. Could you please share more information regarding the player's case? Are there any specific reasons for the player's verification to not be completed?

I'm looking forward to hearing from you soon!

Best wishes,

Natalia

Thank you

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ok

Hi zernonejr66,

I'm sorry to say this, but since we have received no response from the casino, we cannot proceed with resolving your complaint because cooperation from the casino's side is sufficient for the investigation. I will now close your complaint as unresolved, but the casino can always request to reopen it.

My apologies for not being of much help in this case, but at least this complaint will make an impact on the casino's rating.

I hope you won't come across any problems like this again.

Kind regards,

Natalia