The player from the US is criticizing the casino's payouts. The complaint was rejected because the player didn't respond to our messages and questions.
They do not pay out. They will NOT payout on anything. It doesn’t matter if you take a bonus or not. They are liars and this site is a scam!
Dear Britt8ny,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Before proceeding with this complaint, could you please clarify if the main issue is that the casino keeps delaying your withdrawal, or that you never win whether you play with your real or bonus money?
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
I requested a withdrawal the first week of August. The status was updated from pending to processing within days of the request once I verified my account. Now, every time I ask for an update, if I even receive a response via email or live chat I am told that I will receive my payout within 2-3 business days. I’ve been told that at least ten times at this point. Have screenshots and emails.
Thank you for your reply, Britt8ny. Have you made any successful withdrawals before? Do I understand correctly that you have passed the verification? Have you accumulated your winnings with or without an active bonus?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.