Home Complaints Euro Bets Casino - Player’s several requests to close account have been overlooked.

Amount: €5,000

Euro Bets Casino - Player’s several requests to close account have been overlooked.

1.4/10 Very Bad reputation Submitted: 14 May 2020 | Case closed : 01.06.2020
Our verdict

Player stopped responding


Case summary

44 days ago - 01 Jun 2020

The player from United Kingdom has requested the account to be closed due to a gambling problem many times. The casino keeps reopening the account after a short time period. We rejected the complaint because the player didn't respond to our messages and questions.

Written by Petronela
Casino analyst and complaint specialist

I been losing my blood money at this this casino for years time and times I request them to close my account I told them I got addiction gambling problems Email them contact them on live chat Sometime the answer they told me my account has been closed and they just reopened by them self after week they email me again they want my money again They cheat on my balance money times


Dear Ardalan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward me the emails or screenshots showing that you have sent requests for your account’ closure. My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and why? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,


Sensitive information

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Dear Ardalan,

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.


Dear Ardalan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.



Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.