ETHERA Casino - Player's account has been closed after a withdrawal issue.

I won't 44k on this casino tried to withdraw but said I had to deposit because of fees which I did deposit 1300 us and then when I did the last one they deleted my account

Dear Mwratten,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ETHERA Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly your account was blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share a screenshot of the casino with the URL visible?

example:

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Mwratten,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.