EstacaoBet Casino - Player's withdrawal is delayed.

Hello, good afternoon! On 28/08/24 at 07:48 in the morning, I requested a withdrawal on the site

https://www.estacaobet.com/casino/ which is operated and licensed by the government of Curacao! This withdrawal has not been processed for more than 48 business hours! I would like your assistance with this case, please! The withdrawal amount is $547! I have been sending messages via chat since the 28th and have received no response, not even via email!

Dear andynhosa09,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Good afternoon! The platform itself gives a deadline of 72 working hours! And the same deadline has already passed! I would like your excellency to intervene in this case so that both parties reach an agreement where there is no damage to any party!

I fully understand your frustration, andynhosa09. However, I will set the timer for an additional 6 days to allow the casino two full weeks to process the payment. If there’s no development by Tuesday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Right! I look forward to hearing from you! And I'm at your disposal for any clarifications or evidence you may request about my case!

Dear andynhosa09,

Have you received your payout yet? Please let me know.

Yes, I have received the payment! Thank you very much for your support and attention!

Dear andynhosa09,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru