The player from Brazil had deposited money and won some games, after which he had requested a withdrawal. His account was subsequently blocked by the casino, and he was unable to contact the customer service. The casino had not conducted a KYC verification and had stopped all communication with the player. Despite our efforts to establish communication with the casino, no progress was made due to the casino's lack of response. As the casino operated without a valid license and didn't refer to any ADR service, there was no gaming authority to address this issue. We had marked the complaint as 'unresolved', which may have negatively impacted the casino's rating.