The player from Denmark deposited TRX 5,436.87 at empire.io and won 17,000 USD after completing the wagering requirement. However, the casino accused him of multi-accounting, blocked all winnings, and only allowed a withdrawal of his initial deposit.
Empire.io Casino - Player’s winnings have been confiscated.
Amount: $17,000
Empire.io Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
5d 3h 36m 59s
Case summary
2 days ago
Public
Public
3 days ago
Translation
Hello. I encountered a problem. On 10/19/2024, I registered at the casino empire.io. I deposited TRX 5,436.87, which is equivalent to 891 USD. I played games from the provider Push Gaming and won 17,000 USD. I cleared the wagering requirement for the bonus. I requested to withdraw my winnings. After that, they requested verification, which I successfully completed. Then the casino accused me of multi-accounting and blocked all my winnings. They only allowed me to withdraw 5,436 TRX = 891 USD.
Could you please help me resolve this situation?
Automatic translation:
Public
Public
2 days ago
Dear trivoznostj,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Empire.io Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Which bonus have you activated on your account? Was it the welcome deposit bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
