The player from Germany had his withdrawal denied as the mandatory wagering for real money wasn’t completed. Player’s complaint has been resolved successfully.
Emojino Casino - Player’s withdrawal has been rejected.
Amount: €600
Emojino Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello
I deposited a total of € 1,300 in the casino, relapsed again with my gambling addiction, then caught myself again and wanted to pay out another € 600, but was refused because I was supposed to wager once, then told me that I was addicted to gambling and should pay me at least the 600 € .... I will be forced to continue playing ..... even though I have come out .... I have all emails and payment confirmations .... it is actually only money that I paid myself have ... no winnings no bonus money .... find such behavior of an MGA licensed casino impossible ..... ask for help ..... my addiction is enough already have enough to fight ..... love Greetings Reiner
PS: Account is now blocked and the last balance I have is the 600 € by Trustly on payment ...
Automatic translation:
Public
Public
3 years ago
Dear AMGE55,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise about the exact timeline of events (fix it if necessary)? Was your account fully verified previously?
- You have requested a withdrawal before the wagering of real money was completed
- You informed casino about your gambling problem
- Account was blocked
- €600 is still blocked inside
Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello
thank you for your message you paid me the 600 € in arrears ...... anyway a deal by the casino that I find impossible ...... if you have to beg for your own money ..... support has to be cruel first you threaten like in my case with CasinoGuro and MGA .....
love from
AMGE55
Automatic translation:
Public
Public
3 years ago
Thank you very much, AMGE55, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
Public
Public
3 years ago
Translation
Hello
yes we can close the money is back ......
Greeting
AMGE55
Automatic translation:
Public
Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, AMGE55, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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