Emojino Casino - Player’s withdrawal has been delayed.

Olen kotiuttanut ensimmäisen kerran 31.1 ja tätä kotiutusta en ole vieläkään saanut. Olen toki perunut kotiutusta ja pelannut mutta tämä kotiutus on edelleen "turvatarkastuksessa". Olen tallettanut viimeviikolla 20e ja sillä sain saldoon 50e jonka kotiutin ja tuo raha tuli saman päivän aikana tilille.. Summa on ylimmillään ollut 1200e mutta nyt on kuihtunut 300e. KYC tunnisteet hyväksytty, dokumentit hyväksytty, mutta ilmeisesti jokin turvatarkastus edelleen tiliotteista käynnissä..

Dear Jussi-pekka,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment has been delayed for two weeks due to additional account audit?

Please understand that it is a common procedure for casinos to audit players’ accounts. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it after a successful audit.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Jussi-pekka,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.