The player from Finland has requested a withdrawal two weeks ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Emojino Casino - Player’s withdrawal has been delayed.
Amount: €300
Emojino Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I've borne off for the first time and 31.1 of this demobilization I still have not received. However, I have canceled the demobilization and repatriation played but this is still a "security check". I have deposited last week 20e and 50e balance because I got a repatriate, and that money came on the same day the account .. The sum is the highest price was 1200e but now has withered 300e. KYC tags approved, documents approved, but apparently some security check is still in progress.
Automatic translation:
Public
Public
3 years ago
Dear Jussi-pekka,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment has been delayed for two weeks due to additional account audit?
Please understand that it is a common procedure for casinos to audit players’ accounts. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.
Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it after a successful audit.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
