The player from United Arab Emirates had pending winnings from slots and sports betting, and despite contacting live chat, had concerns about Emirbet not honoring the payout as it had been pending for 48 hours. The player had submitted all the necessary documents for KYC verification, including a picture of himself next to his ID card. Despite this, the casino had not responded to his queries or processed his withdrawal. We advised the player to wait for two weeks for the withdrawal to be processed and set a timer for an additional 5 days for the casino to respond. However, due to the lack of response from the player to our messages and questions, we were unable to proceed with further investigation or provide potential solutions, resulting in the rejection of the complaint.
EmirBet Casino - Player’s withdrawal is delayed.
Amount: 19,819 AED
EmirBet Casino
Safety Index:Very lowPlayer stopped responding
REJECTED
Case summary
I had won this amount from slots and sport betting however it has been on pending for the last 48 hours. After reading some reviews I am worried that Emirbet will not honour the amount.
On live chat they have told me that withdrawal are handled by another department. It is weird how deposits are instant however withdrawals take time.
Dear jamaalkasam,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Hi there,
Thank you for your reply, I have received an email from them regarding documents and I have replied with all documents necessary, they have responded with documents have been reviewed and the only other document the financial team needs is a picture of me next to my ID card which I have sent so I am just waiting on there reply. Let’s see what happens
thank you
I fully understand your frustration, jamaalkasam. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Dear jamaalkasam,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
