HomeComplaintsEmirBet Casino - Player's withdrawal has been delayed.

EmirBet Casino - Player's withdrawal has been delayed.

Amount: 1,400 kr

EmirBet Casino
Safety Index:Low
Submitted: 11 Mar 2024 | Case closed : 26 Mar 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from Sweden had a withdrawal issue: despite assurances from the casino that the payment had been prioritized, he had not received his winnings and his emails remained unanswered. After the player submitted the complaint, we asked for additional information to investigate the matter further. However, the player did not respond to our follow-up questions within the given timeframe. As a result, we were unable to proceed with the investigation and had to reject the complaint.

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1 month ago
Translation

Hi,


They are not paying out my winnings, only stating that the withdrawal has been prioritized and that I should keep an eye on my email. However, no money has been received, and I'm not getting any responses via email.

Automatic translation:
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1 month ago

Hello tobbesbyggab,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with EmirBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 month ago

Dear tobbesbyggab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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