EmirBet Casino - Player ignored by self-exclusion feature.

opened an a account with your casino last night and deposited 1700e 

I should not have been able to open a account with any website owned by bellona nv as I was self excluded if you see below this is from the curaçao gaming license website terms and conditions no responsible gambling 

I requested self exclusion from each bet on October 2023 for gambling addiction due to my mental health as I stated this they have a duty to make sure I cannot access any website operated by bellona nv as said in the curaçao t&c I have attached 

You did not fulfill the conditions of the license as stated 

And according to curaçao gaming license terms and conditions section 3 subsection 10 

3.10. Upon request of the End User, as well as if health issues of the End User deem such action necessary, the Operator must ensure that the End User shall for a limited or unlimited amount of time not be able to make use of any services offered on any of the Websites of the Operator.

I was able to make use of the services provided by your operator if you followed the license terms and conditions I should not have been able to make use of the services provided by your operator On any of the operators websites this is clearly stated in article 3 subsection 10

Dear Deanh7635,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with EmirBet Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from EmirBet Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Yes

Dear Deanh7635,

If yes, please forward the request you sent to the casino to nikolas.b@casino.guru.

Dear Deanh7635,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.